The Poker Depot - FAQ

I am ready to order! What is my next step?
Please click here and submit your contact & project info; one of our sales team members will contact you within 24 business hours!
What is the average production timeline for a standard order of custom playing cards?
3-5 business days depending upon the size of the order!
Do you offer rush services?
Yes, we do! We offer options for both rush production as well as rush shipping.
What is your minimum order?
5 decks is the minimum run for custom back playing cards; the fully custom front & back option is typically a min run of 250 decks however this may be flexible based on the complexity of the job. Ask your sales rep for more info!
What kind of packaging will my playing cards come in?
We include cellophane wrapping at NO additional cost; however, we offer white window tuck boxes as well as a fully customizable tuck box!
Do you offer both 300gsm Premium paper and 310gsm Casino Grade paper?
Yes, we do! The Premium is a smooth finish and the Casino grade is a linen finish.
What methods of payment do you accept?
Visa, Mastercard, American Express, ACH/Bank wire and checks.
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Do you offer options for custom fronts & backs of the playing cards?
Yes, we have many standard options available, but we can also customize your project 100%, including both the cards and boxes!
Do you offer poker and bridge sized cards?
Currently we offer the more popular card, which is the standard poker sized playing cards. Dimension - 2.5” x 3.5”.
Do you have a blank design template that I can use to design my custom cards?
Yes, we have a design template for both the custom cards and the custom boxes.
What type of art files do you accept?
Vector (ai) files are preferred in either eps or pdf; high resolution png or jpeg files can be used as well. (min of 300 dpi recommended)
How many colors can I use in my design?
We print in full color for NO additional charge!
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What is the minimum order quantity (MOQ)?
Minimum Order Quantites...
What poker chip shapes and sizes are available?
Clay poker chips are available in standard circular 1.5" poker chip size...
What poker chip styles and colors are available?
8-Stripe & Solid Edge Clay poker chip border color options are Grey, Black, Purple, Pink, Red, Orange, Yellow, Green, Blue, Baby Blue, Brown and Ivory...
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Design Tool
How do I customize a poker chip online?
If you like a template and only want to change a text field or photo this can usually be done from the right-hand side of the respective product page...
Can we change the poker chip color for a Template Design?
Sure!  The great thing about the FREE online designer tool is you will have the flexibility to change the quantity, style and color among other options by selecting the corresponding drop down.
Design Tool help
Design Tool not working correctly?...
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Custom Artwork
How do I purchase a custom design package?
If you like a template on the website but want us to modify it for your project, click on the corresponding product to open the product page...
What are the size requirements for artwork?
If you require a blank template file for a custom ceramic poker chip, clay poker chip, custom poker chip case, or custom playing card please Contact Us. Our sales team will promptly provide the correct template for your project...
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Where are your products manufactured and where do you ship from?
All our playing cards are Made in the USA; our production facility is in St. Petersburg, Florida!
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